Returns & Refunds
Because every product we sell is custom-printed to your specifications, we can’t accept returns for change of mind. But if something goes wrong on our end, we make it right.
Damaged, Defective or Wrong Orders
If your order arrives damaged, defective, or doesn’t match your approved proof, contact us within 7 days of delivery at j1049407679@outlook.com with your order number and photos of the issue. We will — at our option — reprint and reship the affected items, or issue a full refund for the affected items. No restocking fees, no hassle.
Proof Discrepancies
If the printed product differs from the proof you approved in a way that matters to you, we’ll reprint it. If the printed product matches the approved proof, we can’t accept a return — that’s why reviewing your proof carefully is so important.
Wrong Address or Refused Delivery
Please double-check your shipping address at checkout. Orders returned to us due to an incorrect address or refused delivery can be reshipped at the customer’s expense.
Cancellations
Orders can be cancelled for a full refund any time before production begins (i.e., before you approve the proof). Once production starts, we can no longer cancel or modify the order.
How to Start a Claim
- Email j1049407679@outlook.com within 7 days of delivery.
- Include your order number and clear photos of the issue.
- Our team responds within one business day with a resolution.